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Millennium, Copthorne and Kingsgate Hotels & Resorts are New Zealand’s largest hospitality employer and are committed to exceeding customer expectations by providing the highest quality training.

Our Industry Training Organisation

The Hospitality Standards Institute is an industry led training organization (ITO). Their qualifications are written by Kiwis, for Kiwis, and their goal is to promote training in the hospitality industry. They have training solutions for Schools, Training Providers and Workplaces, in all sectors of the industry, and a team of Regional Training Advisors to provide support and advice.

HSI works closely with Millennium, Copthorne & Kingsgate Hotels and Resorts to link new employee customer service, supervisory and management training programmes to unit standards registered on the National Qualifications Framework. This process enables employees from Millennium, Copthorne & Kingsgate Hotels and Resorts to gain formal hospitality qualifications while they work. Employees are assessed in their departments by their own supervisors and managers who are registered Workplace Assessors.

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